Privacy Policy
Last updated: February 3, 2026
1. Introduction
Look-Out Hub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
We collect information you provide directly to us, including:
- Account information (name, email address, password)
- Profile information (company name, phone number, address)
- Project and business data you enter into the platform
- Communications between you and other users
- Payment and billing information
- Any other information you choose to provide
3. Automatically Collected Information
When you access our services, we automatically collect:
- Device information (browser type, operating system)
- Log information (access times, pages viewed, IP address)
- Location information (based on IP address or device GPS with permission)
- Information collected through cookies and similar technologies
4. Mobile App Permissions
Our mobile applications may request access to certain features on your device:
- Camera: To take photos for your projects and profile
- Photo Library: To upload existing photos to projects
- Location: To find contractors near you and show relevant service areas
- Push Notifications: To send you project updates, messages, and important alerts
You can manage these permissions at any time through your device settings. Denying certain permissions may limit some features of the app.
5. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Communicate about products, services, and events
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions
- Personalize and improve your experience
6. Information Sharing
We may share your information in the following circumstances:
- With other users as part of the platform's functionality (e.g., project participants)
- With service providers who perform services on our behalf
- In response to legal process or government requests
- To protect our rights, privacy, safety, or property
- In connection with a merger, acquisition, or sale of assets
- With your consent or at your direction
We use the following third-party services to operate our platform:
- Supabase: Database hosting, authentication, and file storage
- Stripe: Payment processing and subscription management
- Google: Authentication (Google Sign-In), calendar integration, and analytics
- Mapbox: Address autocomplete and location services
- Resend: Transactional email delivery
- Microsoft Clarity: Session recording and usage analytics (see Section 10)
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
9. Your Rights and Choices
You have certain rights regarding your personal information:
- Access and update your account information at any time
- Request deletion of your personal data
- Opt out of promotional communications
- Disable cookies through your browser settings
- Request a copy of your data
10. Cookies and Session Recording
We use cookies and similar tracking technologies to collect information about your browsing activities. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our service may not function properly without cookies.
We use Microsoft Clarity and Google Analytics to understand how users interact with our platform. These services may record:
- Mouse movements, clicks, and scrolling behavior
- Pages visited and time spent on each page
- Device and browser information
- Session recordings of your interactions (excluding sensitive form inputs)
This data helps us improve the user experience and identify technical issues. You can opt out of Microsoft Clarity tracking at clarity.microsoft.com/optout.
11. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected personal information from a child, we will delete that information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at: